We offer four delivery options, so you can choose the service that best suits your needs:

• Economy Royal Mail Second Class – Ideal if you’re not in a hurry and don’t need tracking.

• Royal Mail Tracked 48 – A two-working-day delivery aim with end-to-end tracking. Perfect if you’d like tracking but don’t need your order quite as quickly.

• Royal Mail Tracked 24 – A next-working-day delivery aim with end-to-end tracking. Ideal if you’d like your order to arrive promptly and want to be able to track its journey.

• Royal Mail Special Delivery by 1pm – A guaranteed next-working-day service by 1pm. Perfect for urgent or time-critical orders.

Please note that the delivery timescales above are in addition to the processing time needed to print and prepare your order.

Our standard processing time is 1–2 working days.

Once your order has been dispatched, Tracked 24, Tracked 48 and Special Delivery orders can be tracked online using your Royal Mail tracking number.

You can track your order here: Track your Royal Mail delivery

Please remember that Royal Mail delivery aims and guarantees begin once your order has been dispatched, not when your order is placed.

This will depend on the delivery method you choose during checkout. Our processing time is 1-2 working days unless otherwise stated during checkout. The delivery timescales are then on top of this.

As an example using the slowest delivery method we offer (Royal Mail Economy Second Class) plus a 2 working day dispatch time (we usually dispatch faster than this), you should expect to receive your order within 7-10 working days.

Our delivery costs are fixed per order:

• Economy Royal Mail Second Class – FREE

• Royal Mail Tracked 48 – £2.95

• Royal Mail Tracked 24 – £3.95

• Royal Mail Special Delivery by 1pm – £8.95

Orders are print to order, which means your order is only printed once it has been placed. This helps reduce waste and means a wider range of products and designs can be available.

Rest assured, orders are processed and dispatched as quickly as possible.

Unfortunately, the delivery address cannot be changed once an order has been dispatched and is in transit.

If a mistake has been made with the delivery address, please email as soon as possible at support@maisiemoogifts.co.uk, quoting your order number. If the order has not yet been processed, every effort will be made to ensure it is sent to the correct address.

If the order has already been dispatched, it can only be rerouted if it has been returned. All orders have a return address on the postage label.

Any additional postage costs will be the responsibility of the customer.